Frequently Asked Questions
Everything you need to know about shopping with Pristine Life.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
Pristine Life accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I contact customer support?
Our dedicated support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the 'Contact Us' form on our website or by emailing support@pristinelife.com.